Privacy Policy
Effective Date: January 1, 2025
TowDrop Trailer Rentals ("TowDrop", "we", "us") is committed to protecting your privacy. This policy describes how we collect, use, and protect your personal information.
Information We Collect
When you book a trailer or contact us, we collect:
- Name — first and last name
- Contact information — email address and phone number
- Driver's license number — required for all trailer rentals
- Payment information — credit/debit card details (processed securely through Stripe; we do not store card numbers)
- Rental details — trailer type, dates, delivery location
- Communications — any notes, messages, or correspondence you send us
How We Use Your Information
We use your information to:
- Process and manage your trailer rental bookings
- Send booking confirmations, reminders, and delivery instructions via email and text
- Contact you about your rental (schedule changes, return reminders, deposit refunds)
- Verify your identity and driver's license for rental eligibility
- Process payments and refunds
- Improve our services
Information We Do NOT Collect
- We do not track your browsing activity across other websites
- We do not sell, rent, or share your personal information with third parties for marketing purposes
- We do not use your information for targeted advertising
Data Sharing
We share your information only when necessary:
- Payment processor (Stripe) — to process credit/debit card payments securely
- SMS/email provider — to send booking confirmations and rental communications
- Legal requirements — if required by law, court order, or government request
We do not sell your data to anyone.
Data Retention
- Rental records (name, contact info, rental history) are retained for 3 years for legal and tax purposes.
- Driver's license numbers are retained only for the duration of the rental plus 90 days, then deleted.
- Payment card details are handled by Stripe and never stored on our servers.
Data Security
- All data is transmitted over encrypted connections (HTTPS/TLS).
- Payment processing is handled by Stripe, which is PCI DSS compliant.
- Access to customer data is limited to TowDrop staff who need it to manage rentals.
Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate information
- Deletion — request deletion of your personal data (subject to legal retention requirements)
- Opt out — unsubscribe from marketing communications at any time
To exercise any of these rights, contact us at (513) 555-1234 or email us.
Cookies
Our website uses only essential cookies required for the site to function (session management, preferences). We do not use tracking cookies, analytics cookies, or third-party advertising cookies.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.
Questions about your privacy? Call (513) 555-1234.